Feedback and suggestions

Unable to buy premium

Hello

I don't know where this goes, so sorry if this is the wrong place.

I've been trying to buy a premium subscription (1 month) in the past 24 hours, but whenever I do my PayPal keeps telling me "Sorry, we couldn't set up your subscription using the payment method you selected. Please try another payment method." I have plenty of funds, so I don't know why it's not working. Can someone on staff help me?

I'm in the United States, and the payment I'm using is a debit card.
4 years

Unable to buy premium

Hi

I will get the site owner to look into this tomorrow for you. It's currently 11:50pm here in the UK so he will be fast asleep at the moment. Rest assured we will take a look in the morning and get back to you ASAP.

Thanks,

c00kie
FF Team
4 years

Unable to buy premium

Hi SinGalor,

I've found the following on the PayPal website which I hope may help:


Why was my debit or credit card declined?

To help protect your account, PayPal uses a complex screening process for credit card payments. This helps prevent lost or stolen cards from being used for unauthorized transactions. On rare occasions, the screening process affects valid cards.

A credit card might also be denied if:

* The card issuer is having technical problems that prevent authorization of a transaction.
* The card issuer sees a charge that doesn’t fit your normal spending patterns and blocks the transaction to protect you.
* You’ve inadvertently exceeded the limit on your card.

If you know that your credit card is valid but your payment doesn’t go through, you might want to:

* Contact your credit card issuer directly. Ask why your card was declined, and whether you can still use it. If you can still use your card, please try your transaction again.
* Pay securely online using your bank account. You can link your bank account to your PayPal account in just a few minutes. The merchant never sees your financial or other personal information.
* Link a different credit card to your PayPal account.


Here's a link to the web page: paypal.com/us/smarthelp/article/why-was-my-debit-or-credit-card-declined-faq3281

Hope this helps.
4 years